Use this exclusive report, that provides insight into consumer behavior about when and why people schedule appointments at credit union locations, to improve branch service and performance.
The FMSI 2017 Appointment Study, which highlights proprietary data on nearly 1,500 appointments scheduled at more than 160 financial institution branches located across North America during February 2017, provides a snapshot into consumer behavior that financial institution leaders can leverage to:
You’ll also receive tips for leveraging appointment scheduling technology to optimize sales and service at branch locations, while learning how technology is changing the retail experience and what you can do to keep pace with consumers’ service expectations.
Maximize your workforce optimization, reduce operating costs and gain insight into branch evolution by leveraging this exclusive teller line study containing data on 16 million+ teller transactions.
As branch-based transactions continue to decline, improving workforce optimization to drive labor cost savings while maintaining service levels is critical.
This FMSI 2017 Teller Line Study provides a snapshot into transaction volume and teller processing labor costs. It offers valuable insight into how credit unions can: